Seeing things from the customer’s perspective at all times is a constant in all of our projects. We are confident that an awareness of customers’ motivations and choices is vital when it comes to designing and implementing forward-looking strategies.

That, to us, is 100% customer-centric.

Thomas Wollmann, Executive Board Member

Seeing things from the customer’s perspective at all times is a constant in all of our projects. We are confident that an awareness of customers’ motivations and choices is vital when it comes to designing and implementing forward-looking strategies.

That, to us, is 100% customer-centric.

Thomas Wollmann, Executive Board Member

Our customer-centric approach to consulting.

With a consistent focus on customer needs, our profound technical and industry expertise and an understanding of the people who implement that expertise in practice, we help our clients to exceed their growth and profitability targets again and again.

Focus on the goals of our clients and their customers.

Our growth and profit as well as cost and efficiency strategies are always developed from the point of view of the target group in question: that of the customer.

Know more about the customer.

Translating Investors Marketing’s profound customer knowledge into practice needs a lot of experience – which we have. We have implemented over 700 projects for more than 150 clients in all German-speaking regions. Coupled with our extensive knowledge pool of over 12 million genuine customer responses to product and price adjustments, we are in a position to produce more precise forecasts of customers’ reactions than anyone else.

Maintain a structured, well-founded and measurable approach.

We, too, love quick wins and do everything to hunt them down and put them into practice as rapidly as we can. We look at the big picture from all possible angles, evaluate what we see and then sit down with our clients to craft the right solution. That’s how we produce the best possible result – a benchmark we strive to surpass every day.

Implement solutions that work in practice.

To create the best possible customer experience, we involve our clients’ team in the process from day one. Providing comprehensive, hands-on support in the areas of external and internal communication, sales support, training, processes, organisation and services is critical to success. To us, that’s a given.

Our customer-centric approach to consulting.

With a consistent focus on customer needs, our profound technical and industry expertise and an understanding of the people who implement that expertise in practice, we help our clients to exceed their growth and profitability targets again and again.

Focus on the goals of our clients and their customers.

Our growth and profit as well as cost and efficiency strategies are always developed from the point of view of the target group in question: that of the customer.

Know more about the customer.

Translating Investors Marketing’s profound customer knowledge into practice needs a lot of experience – which we have. We have implemented over 700 projects for more than 150 clients in all German-speaking regions. Coupled with our extensive knowledge pool of over 12 million genuine customer responses to product and price adjustments, we are in a position to produce more precise forecasts of customers’ reactions than anyone else.

Maintain a structured, well-founded and measurable approach.

We, too, love quick wins and do everything to hunt them down and put them into practice as rapidly as we can. We look at the big picture from all possible angles, evaluate what we see and then sit down with our clients to craft the right solution. That’s how we produce the best possible result – a benchmark we strive to surpass every day.

Implement solutions that work in practice.

To create the best possible customer experience, we involve our clients’ team in the process from day one. Providing comprehensive, hands-on support in the areas of external and internal communication, sales support, training, processes, organisation and services is critical to success. To us, that’s a given.

Since 1999 we have successfully implemented more than 700 projects for leading financial service providers. Over 150 banks, savings banks, insurers, investment companies and fintechs have placed their trust in us so far – a success story that continues to this day.